Set up Email Notifications

ClassRanked provides a set of email templates that go out automatically during the course evaluation process. As an admin, you can control:

1. When emails are sent
   1. Either on a recurring schedule (e.g., daily reminders)
   2. Or a set number of days before/after a key event (such as survey opening or closing)
2. The message content
   1. Our email notifications are configured with a default template with the ability for you to add custom messages for announcements, reminders, or links.

To set your email notifications:

1. Navigate to the specific Term in a Survey Project that you would like to set emails for.
2. Once you are in the Survey Project for a specific term, press the "Email Settings" button on the right hand side of the page.
3. You will see 3 tabs, for the 3 user groups that can receive surveys: Students, Instructors, and Admins.
   1. Toggle on the emails for each group that you want to send and set the frequency/activation time and custom message.

The following are the email notifications that can be activated. Where you see [[custom message]] is where your custom message will fit in:

Student - Reminder Email

Purpose: Notifies instructors that surveys are about to open for their students.

Automatic details included: Instructor's name, date the surveys open, school name.

Behavior: An email is sent on the first day the survey is live and once on the day the survey closes, regardless of frequency. If a student completes all active surveys, they will stop receiving emails.

Instructor Email Settings (Updated March 2026)

Opening, reminder, and closing emails for instructors are now grouped together in the Instructor tab for easier configuration. Frequency is set using dropdown-based schedule and interval selections instead of manual frequency inputs. (Updated March 2026 — Instructor Email tab grouping and dropdown-based frequency.)

Instructor - Survey Opening

Purpose: Notifies instructors that surveys are about to open for their students.

Automatic details included: Instructor's name, date the surveys open, school name.

Instructor - Reminder

Purpose: Notifies instructors that surveys are about to open for their students.

Automatic details included: Instructor's name, date the surveys open, school name.

Instructor - Survey Closing

Purpose: Reminds instructors when their survey window is about to close.

Automatic details included: Instructor's name, date surveys close.

Instructor - Results Released

Purpose: Lets instructors know when results are ready.

Automatic details included: Instructor's name.

Admin - Survey Opening

Purpose: Notifies admins when student surveys are opening.

Automatic details included: Admin's name, date surveys open, school name.

Admin - Results Released

Purpose: Alerts admins when results are available.

Automatic details included: Admin's name.

Example Custom Messages

You can paste one of these into the custom message box for templates that allow it:

Adding Custom Questions

For Faculty:

"You can add custom questions to your course evaluations. Instructions are here: Adding Custom Questions for Course Sections."

For Admins:

"Admins can add questions on behalf of their academic unit. Instructions are here: Admin-Added Questions."

Login Instructions

For Students:

"Need help signing in? Visit ClassRanked for Students."

For Faculty & Staff:

"If you have questions on how to login go to: ClassRanked for Instructors."

General FAQ:

"More help: Sign-In FAQs."

Prize Messaging

"Complete your course evaluations for a chance to win prizes! Students who submit all surveys will be entered into a raffle for gift cards and other rewards. Your school will share specific details."

To audit which emails actually went out, see the Email Delivery History page (Admin Settings → Emails) — added April 2026. See Article 72 for details.